Return and Refund Policy

Thank you for shopping with NEFFEX. We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Policy

You may request a return under the following conditions:

  • The item was received damaged or defective

  • The wrong product was delivered

  • The product is unused, unwashed, and in original packaging

  • Return request is made within 7 days of delivery

Items must be returned in their original condition with all tags, invoices, and packaging intact.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (if not reported at delivery time)

  • Personal care items

  • Customized or personalized products

  • Items purchased during clearance or special sale (if mentioned)

3. Return Process

To initiate a return:

  1. Email us at storeneffex@gmail.com

  2. Provide your Order ID and reason for return

  3. Attach clear photos (if product is damaged/defective)

Our support team will review your request and guide you through the return process.

4. Refund Policy

Once we receive and inspect the returned product:

  • Refund will be initiated within 5–7 business days

  • Refund will be processed to the original payment method

  • In case of Cash on Delivery (COD), refund will be processed via bank transfer

Please note: Shipping charges (if any) are non-refundable unless the return is due to our mistake.

5. Exchange Policy

We offer exchange only for:

  • Damaged items

  • Wrong products delivered

  • Size replacement (subject to availability)

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • If the issue persists, contact us at +91 84487 27396 or storeneffex@gmail.com

7. Contact Us

If you have any questions about returns or refunds, please contact:

📧 Email: storeneffex@gmail.com
📞 Phone: +91 84487 27396